Please note that your store receipt is required for a refund. Re-selections or returns are allowed, with store approval, within 5 days of delivery. A 15% restocking fee will be applied to all re-selections and returns. Upon return, your item will be inspected, and exchanges, credits and refunds will be issued for the purchase price only. Merchandise not returned in its original condition may be subject to additional fees or rejected. Any taxes charged will be refunded in accordance with state and local laws. Delivery charges, protection plans, bedding and assembly fees are non-refundable with the exception of damaged or defective merchandise. Refunds will be issued in the same form of payment as the original purchase was made. Cash payments will be refunded in the form of a check.
We carefully inspect each item prior to shipment, and also require your inspection and signature upon delivery. Should you discover a defect in your furniture, however, please contact us immediately. Furniture that is refused because it does not fit through an entryway or fit in your room will be refunded in merchandise or store credit only. Please measure carefully when planning for for your new furniture.
Custom orders are custom-made upon order and are non-cancellable, non-returnable and non-refundable with the exception of manufacturer defects or damages. Customers will have 24 hours from placement of custom orders to cancel. After 24 hours, a 50% deposit will be retained by Gage Furniture and cannot be refunded. We do our best to project delivery times for special orders, based on past experience. Because there are too many factors beyond our control, we do not accept cancellations due to production or delivery delays.
Gage Furniture cannot order any item on an “approval” basis, therefore we are unable to assure your pleasure with your special order. We can attempt to make a cancellation after an order has been placed, if the manufacturer will accept our request, but we cannot guarantee cancellation. If we are able to cancel the order with the manufacturer, your order will be subject to a 20% Processing Charge. If we cannot cancel the order with the manufacturer, and the items requested for cancellation are deemed appropriate for Gage Furniture’s stock, we will accept your merchandise but require a 25% Restocking Fee. This decision rests solely with Gage Furniture’s management. Furniture protection plans and delivery charges are non-refundable.
Final Sale & Clearance Items
Clearance, As-Is and Floor Sample items are considered final-sale items and cannot be returned.
All prices in our catalogs and online are in US dollars and are subject to any applicable taxes according to state and local laws. Availability, prices and delivery rates are subject to change There may be errors in the prices, descriptions, measurements or images of certain merchandise, and we must reserve the right to restrict orders of those items.
Customer Delayed Deliveries
Merchandise must be delivered and all balances paid within 30 days after it is received from the manufacturer. If delivery is delayed beyond 30 days, a monthly storage fee of 10% of the original value will be accessed on the furniture awaiting delivery.
Process for Customer Service
Gage Furniture takes great pride in our skilled Customer Service Department, but good service and cooperation is sometimes a time-consuming process. Evaluation by our Quality Control Department, the manufacturer’s representative and the actual repair and deluxing of the item generally takes 3-4 weeks. If parts are needed to complete the work, this may require additional
time. Please be assured that we are very concerned and are doing everything possible to see that the situation is handled and resolved in a professional manner. The Customer Service Department requires time and effort to accumulate the facts and data you request, so please allow adequate time to respond.
Please feel free to contact with any questions or concerns you might have about our policies or procedures.