Frquently Asked Questions
Why does my furniture have markings on the leather?
As with trees, each cow is unique. Natural leather has characteristics which include variations in grain and color and "range marks". Range marks are acquired over the life time of the cow and are often the result of scars, bug bites and stretch marks. Often distressing is applied in the manufacturing process in order to enhance the aesthetic quality of the leather. These character marks give each piece of leather its own uniqueness. Natural leathers also have the best "hand" or feel to the touch. Corrected leathers, bonded leathers, Polyurethanes and other man made products due not exhibit range marks or color variations.
Can I have my purchase shipped directly to me?
Your purchase needs to either be picked up at warehouse or delivered by our delivery department. Other than parts, our manufactures will not "drop ship" to another address. Along with our manufactures; we feel we loose a large degree of quality control with "drop shipping".
Do you deliver?
We are proud to have our own in house delivery service. We do not use a contracted service. Our delivery area includes Travis and surrounding counties. If you are unsure if we deliver to your area, please contact us. For more information, please see our Delivery Service & Pick Up page.
Do you take advantage of renewable resources and recycling?
Yes we do. Transporting furniture requires a great deal of packing material. Whenever possible we either reuse this material or recycle it. In fact, many of our products are designed around using renewable and reclaimed resources. Over the years we have been using manufactures who are more environmentally conscious.
Are your products safe?
Our furniture meets or exceeds government standards. Frames have been tested to GSA government standards. Corners are glued, blocked and stapled or screwed. All fabrics are pre-approved for wearability and durability against AHMA standards. Cushion cores are constructed of low melt fiber wrapped over high quality foam. Our upholstered pieces meet UFAC standards.
Do I really have to leave the Law Label on my mattress?
Yes. If you remove it you probably won't go to jail, but you lose your warranty. Removing the Law Label voids your warranty. This label contains information that is vital to the manufacture if your mattress ever needs servicing under warranty.
Are you really locally owned?
Yes we are. We opened our doors on December 7, 1941 on 6th Street. Please see About Us for more details.
Is it normal for my mattress to have an indention?
The body will naturally create slight depressions in the mattress referred to as "body impressions". They are inherent into the mattress due to more foam layering, added insulator pads, memory foam and Dacron materials in construction. Queen and king sizes are more noticeable and the Euro and pillow-top models carry the deepest impressions. More foam layering also helps the mattress to conform to the body.
To help extend the life of your mattress we suggest periodic turning or rotating and the use of a fitted mattress cover.
Do you offer financing?
We do have financing plans available. Please see our Payment Options page.
Why does my furniture have markings in the wood?
Each tree is unique. Natural wood has characteristics which include variations in grain and color, knots and mineral deposits. Often distressing is applied in the manufacturing process in order to enhance the aesthetic quality of the furniture. These character marks do not interfere with the structural integrity of the furniture, but instead give each piece its own unique character.
Can I order online?
We are not currently set up to order online, but you can order over the phone or in person at the store
Is there a warranty on fabric wear?
No fabrics are guaranteed by the mill, the manufacturer or Gage Furniture, besides seam slippage. Please select a fabric that will be compatible with your taste, needs and demands. We will furnish fabric content on request, but will make no claims to its longevity.
What is your warranty?
Warranties will vary based on product and manufacturer. At a minimum, Gage Furniture will repair or replace any merchandise that proves to be defective within one year from the date of purchase (except those items purchased “As-Is”, "Clearance" or “Floor Sample”). We guarantee your selection to be delivered to you in “factory acceptable” condition. The decision to either repair or replace the furniture is made by the manufacturer and Gage Furniture. Merchandise marked “As-Is”, "Clearance" or “Floor Sample” is sold with no warranty and all sales are final – no refunds, returns or exchanges will be made.